Your privacy, our responsibility

Last updated: 5 August 2026

1. Introduction

Cloudnexis Infotech Private Limited (“Cloudnexis”, “we”, “our”, “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and use our hosting services.

2. Information we collect

• Account information: Name, email, phone number, billing address and GSTIN (where applicable).
• Payment information: Processed securely through PCI-DSS compliant gateways. We do not store card numbers on our servers.
• Technical information: IP address, browser type, operating system, referring URLs and pages visited.
• Support information: Content of chats, tickets and calls made to our support team.

3. How we use your information

We use the information we collect to provision and manage your services, process payments, provide customer support, prevent fraud, comply with law, and send you service-related communications. We may occasionally send marketing communications and you can opt out at any time.

4. Sharing of information

We do not sell your personal information. We share limited data with trusted third parties who help us operate the service (payment gateways, email providers, data-center partners) under strict confidentiality agreements. We may also disclose information when required by law or valid legal process.

5. Data retention

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes and enforce our agreements. Backups are retained up to 90 days from the date they are created.

6. Data security

All data in transit is protected by TLS 1.3 encryption. Data at rest is stored on encrypted volumes. We follow ISO 27001 aligned controls including access logs, principle of least privilege and quarterly vulnerability assessments.

7. Your rights

• Right to access, correct or delete the personal information we hold about you.
• Right to withdraw consent for marketing communications.
• Right to data portability where technically feasible.

To exercise any of these rights, email us at privacy@cloudnexis.in and we will respond within 30 days.

8. Cookies

We use essential cookies to keep you signed in and analytical cookies (Google Analytics) to understand how visitors use our site. You can disable cookies from your browser settings; some features may not work correctly.

9. Changes to this policy

We may update this policy from time to time. When we do, we’ll notify you by email or through a prominent notice on the site before the changes take effect.

10. Contact us

Cloudnexis Infotech Private Limited
Plot No. 6B, First Floor, Surkhi Bhatiya, Campwell Road, Lucknow, Uttar Pradesh
Phone: +91 98393 68468
Email: privacy@cloudnexis.in